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CINCINNATI - October 13, 2003 - To provide front-line hospitality employees with everything they need to welcome and serve visitors, the Greater Cincinnati Convention and Visitors Bureau (CVB) will offer half-day customer service training seminars on November 6th and 7th, 2003. "Showtime", a training concept that uses method acting techniques, will be the centerpiece of the sessions. The training seminars are an encore presentation of a successful program held in August, developed in cooperation with Sasha Corporation , a West Chester firm that develops customer service initiatives for companies nationwide. |  |
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"In
customer service, staying in the moment, becoming the most important person
in the world to your customer, that's what we teach. It's about being
warm and genuine." said Karl Corbett, Sasha Corporation's President.
"One of the biggest intangibles in the travel industry is what happens
on the streets, customer contact. Working with the CVB, our goal is to
make Cincinnati one of the most hospitable cities in the world. Our
experience at Coney Island over the past two years proves it's possible."
Lisa
Haller, CVB President, says "As the region's marketing organization,
CVB is dedicated to bringing visitors to Greater Cincinnati, and ensuring
they receive the highest possible levels of service during their stay.
We're confident this unique seminar will enable front-line workers
in hotel, restaurant, retail and transportation to provide the best possible
experience for visitors."
The seminars are conducted by Sasha Corporation, based on their groundbreaking program called "Showtime". Attendees in August included restaurant staff, venue employees and front line staff from major hotels, with employers sending as many as 25 employees to a Showtime session. Ratings from those who attended were excellent, and employers got great feedback from the employees they sent. In a separate session,
participants will learn the history of Greater Cincinnati and tips for
getting around the region, hear about developments and attractions, learn
to recommend restaurants, nightife and hotels, and take home a Cincinnati
resource manual and restaurant reference book.
"It's
been a year of premieres in Cincinnati:", said Lisa Haller, "Great American
Ball Park, the Contemporary Arts Center, free admission to the Cincinnati
Art Museum, and so much more. We need to offer the best possible service
to accompany these new attractions. We're going to make sure that great
customer service becomes yet another attraction that draws visitors to
our city and keeps them coming back. Showtime training is a major step
in that direction."
Showtime sessions were
booked in August and November, 2003 at the Sharonville Convention
Center and at the
For more info about
customer service training for your organization, call Sasha Corporation
at (513) 232-0002.
For more info and references, contact: Karl Corbett, President
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