What is the Missing Link about?

The Missing Link is a series of 8  half-hour sessions, each using three concepts to teach one critical 'soft skill'. The ‘total package’ produces improved retention, higher morale, better customer service and higher profitability.

Soft skills are hard to teach well. That's what makes the Missing Link effective...  It's 'soft skills' training done right. It's written specifically for the front line supervisor,  with their attitudes, feelings and experience in mind. Real life stories and professional production make the series entertaining and easy to understand.

The Missing Link will save your company a fortune. Deal with retention in a realistic way. Develop front line supervisors who keep employees on the job. Nothing on the market today has reached the front line supervisor so effectively, and received such acclaim.

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Corporate War

You're in a war… a bidding war for employees. It costs you $6,000 or more to land a new employee. If they fail, you start over a few months later, and  you add $3.00 to the cost of a position.

A University of Cincinnati study details why front line workers leave their jobs. The Missing Link is designed to address all these problems. Here's how:

Difficulty Retaining Workers	% of  service  positions  affected	How Missing Link helps supervisors solve the problem
1.  Excessive Absences	83%	Improved communication and sensitivity, reduced stress  in the workplace.
2.  Poor work ethic	74%	Effective team building, creating pride in the workplace,  allows staff to build their own work ethic.
3.  Poor quality of work	67%	Resolution of conflict and nonproductive behavior.
4. Employee not happy with job	52%	Develop positive attitudes and listening skills.

There's no doubt:  85% of front line workers leaving their job do so  because there's someone they don't get along with. . . .usually their supervisor. Missing Link training increases front line supervisors' people skills. Eight entertaining sessions make supervisors more aware of employees’ needs. They learn why acceptance, recognition and a ‘good boss' are the three top motivators for front line employees.

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Who needs the Missing Link?

Anyone who hires entry-level employees in significant numbers. . .  hospitality, retail, food service, health care and manufacturing . . . any company size,  from 25 employees all the way up to  the Fortune 500.

Consultants  whose clients fail to retain front line workers. A great program for consultants to offer  their clients: moderated sessions. We provide moderator's guides, pre and post-tests.  A licensing arrangement is available that includes all curricula.

Agencies, public and private, who want to improve their success rate by offering this training to employers. No additional licensing is necessary for service agencies  to use this curriculum.

United Parcel Service	Maple Knoll Village (long term care)
Xerox Corporation	Hoffman LaRoche
University of Wisconsin	Big Bear Foods (retail grocery)
Hampton Inn	The Maids, Inc.
Sprint	Mellon Bank